Refund policy

Effective date: November 1, 2026

Thank you for supporting my work. Every original painting is one of a kind. Each one is carefully packed by me and shipped from my studio to your home. Because of that, my refund rules are simple and clear. Please read them before you buy.

The short version

  • Original paintings: All sales final. No returns or exchanges.
  • Commissions: All sales final. The 50% deposit is non-refundable.
  • Prints: Made to order. No returns for change of mind. Damaged or misprinted prints will be replaced.
  • Digital downloads: No refunds once a file has been downloaded.
  • Damaged in shipping? Contact me within 48 hours of delivery, with photos. I'll make it right.

Original paintings

All sales of original paintings are final. I don't accept returns or exchanges for change of mind, color, size, or fit in your space.

Before you buy, please look closely at the photos, size, and description. If you have any questions, email me at kindra@kindraknightparkerstudio.com. I'm happy to send more photos or measurements.

Rare exceptions. In rare cases, I may choose to accept a return. This is my decision and is never guaranteed. If I do:

  • The return must be approved by me in writing before you send anything. Returns sent without approval won't be accepted.
  • You must ship it back fully insured, in the original packaging, at your own cost. Please pack it exactly the way it arrived.
  • You must use a tracked shipping service, and send me the tracking number.
  • When the piece arrives, I'll inspect it. Any damage, or cost to repair it, will be deducted from your refund. This includes damage from the return trip.
  • Shipping costs (to you and back to me) aren't refunded.

Commissions

Commissions are made just for you, so they are final sale.

  • The 50% deposit is non-refundable. It holds your spot and covers my planning time and materials.
  • The remaining 50% is due when the work is finished, before it ships or is delivered.
  • Full details, including revisions and cancellation, are in my Commission Terms.

Prints

Prints are made to order, so I don't accept returns for change of mind.

Prints are printed and shipped directly by my print partner, LumaPrints.

If your print arrives damaged, defective, or wrong (for example, the wrong size or image), contact me within 7 days of delivery. Please send:

  • your order number,
  • clear photos of the print showing the problem, and
  • photos of the packaging.

I'll work with LumaPrints to send you a free replacement. You usually won't need to send the damaged print back, unless I ask you to. If a replacement isn't possible, I'll give you a full refund.

Digital downloads

Because digital files can't be "returned," all digital sales are final once the file has been downloaded.

If a file is broken, won't open, or isn't what was described, email me within 7 days. I'll send a working file. If I can't fix it, I'll refund you.

By completing your purchase, you agree that you want the download right away. You understand that once you download it, you lose any right to cancel or get a refund (where the law allows this).

Damaged in shipping

This section is for originals and commissions. For prints, see "Prints" above.

I pack every piece with care. Before an original ships, I photograph it to record its condition. Originals ship insured, and damage claims go through the shipping insurance. If something is damaged on the way, here's what to do:

  1. Contact me within 48 hours of delivery at kindra@kindraknightparkerstudio.com. Include your order number.
  2. Send clear photos of:
    • the damage to the artwork,
    • the outside of the box (all sides), and
    • the packing materials inside.
  3. Keep everything. Please keep the artwork, the box, and all packing materials until the claim is done. The carrier or insurer may need to inspect them or pick them up.

I'll file the claim with the carrier or insurer. Once the claim is approved, I'll offer one of these, depending on the damage:

  • a professional repair (if it can be repaired well),
  • a replacement (for prints), or
  • a full refund of the item price and shipping.

Claims reported after 48 hours, or without photos of both the art and the packaging, may not be accepted. Refunds for damage depend on the insurance claim being approved. Insurers and carriers set strict deadlines, so please open your package soon after it arrives.

Lost packages

If tracking shows your package hasn't moved in 7 days, or it's marked delivered but you can't find it, please contact me. I'll work with the carrier to find it or file a claim. See my Shipping Policy for details.

Order cancellations

  • Originals: You may cancel for a full refund only before your order ships. Email me as soon as possible.
  • Prints: Prints go to the printer quickly. You may cancel for a full refund within 12 hours of ordering, before your print goes into production.
  • Commissions: See the cancellation section of my Commission Terms.
  • Digital downloads: Can't be canceled once downloaded.

How refunds are paid

Approved refunds go back to your original payment method. I process approved refunds within 10 business days. Your bank may take a few extra days to show it.

Please contact me before filing a dispute

If something isn't right, please email me first at kindra@kindraknightparkerstudio.com. I'm a small, independent studio, and I truly want you to love your art. I'll reply as quickly as I can.

If a chargeback is filed for an item that arrived as described, I may contest it. I'll share your order record, these policies, photos, our messages, and delivery tracking with the payment company.

Your legal rights

This policy doesn't take away any rights you have under laws that can't be waived. If a law in your area gives you more rights, those rights still apply.